S42: How to Improve Your Network Performance

If you have been experiencing 3G/4G network performance issues, try the following options.

Option 1: Enable mobile data

1. Tap the notification bar on the home screen, then drag it down to open the notification panel.

2. Tap the Mobile data icon.

Option 2: Reset APNs

1. Go to Settings > Network & Internet > Mobile network > Advanced. Then select Access Point Names.

2. Check that at least one network, that is named similarly to your network operator, is enabled.

3. Click on the 3-Dots options menu in the top right corner of the display.

4. Select Reset to default on the pop-up.

Option 3: Change APN protocol

1. Go to Settings > Network & Internet > Mobile network > Advanced > Access Point Names.

2. Then select your network operator’s name.

3. On the next screen, scroll down to APN protocol.

4. Tap APN protocol, then change it to IPv4/IPv6 on the pop-up.

Option 4: Set a new access point or edit the existing access point

1. Go to Settings >Network & internet > Mobile network > Select SIM > Advanced > Access Point Names.

2. Select the "+" to add a new access point.

3. On the next screen, scroll down to APN protocol.

4. Tap APN protocol, then change it to IPv4/IPv6 on the pop-up.